Termini e condizioni di vendita

NANA the label
Email: nanathelabelcontact@gmail.com

Last updated: 08.06.2026

Article 1 – Purpose

These General Terms of Sale govern the sale of products by NANA the label on its website to private customers. Placing an order implies full and unreserved acceptance of these Terms.

Article 2 – Products

The products offered for sale are those shown on the website on the day the customer visits it. Product photos and descriptions are presented with the greatest possible care; however, slight differences may exist between the photos and the product delivered. Offers are valid while stocks last.

Article 3 – Prices

Prices are shown in euros (€) and include the VAT applicable on the day of the order. NANA the label reserves the right to change its prices at any time; the price applied is the one in force when the order is confirmed. Shipping costs are shown before the order is finally confirmed.

Article 4 – Orders

The customer selects the products they wish to buy and confirms the order after checking their cart. The order is final once payment has been validated and a confirmation email has been sent. NANA the label reserves the right to refuse or cancel any order in the event of a previous dispute with the customer or suspected fraud.

Article 5 – Payment

Payment is due immediately when the order is placed. Payment can be made by:

• credit or debit card;
• Apple Pay;
• any other payment method offered on the website.

Transactions are secured by our partner payment providers.

Article 6 – Delivery

Orders are shipped to the address provided by the customer when ordering. Estimated delivery time: 5 to 12 business days after payment is confirmed, depending on the destination country and the carrier. Delivery times are indicative and may vary depending on the carrier. NANA the label cannot be held responsible for delays caused by the carrier or by exceptional circumstances.

Article 7 – Receipt of products

The customer must check the condition of the parcel on delivery. Any issue (damaged parcel, missing product, wrong item) must be reported within 48 hours of delivery to nanathelabelcontact@gmail.com.

Article 8 – Right of withdrawal

In accordance with the French Consumer Code, the customer has 14 days from receipt of their order to exercise their right of withdrawal without having to give a reason. The product must be returned:

• unworn;
• unwashed;
• with its original tags;
• in its original packaging.

Return costs are paid by the customer. The refund will be made within a maximum of 14 days after the returned product has been received and checked.

Article 9 – Exceptions to the right of withdrawal

For hygiene reasons, the following products cannot be returned or exchanged once unsealed: underwear; swimwear without a hygiene liner; hygiene accessories.

Article 10 – Exchanges

Exchanges are possible subject to availability. The customer must contact customer service before sending any return.

Article 11 – Legal warranties

Products sold benefit from the legal warranty of conformity (articles L217-3 et seq. of the French Consumer Code) and the legal warranty against hidden defects (articles 1641 et seq. of the French Civil Code).

Article 12 – Liability

NANA the label cannot be held responsible for damage resulting from misuse of the products purchased. The liability of NANA the label is limited to the amount of the order concerned.

Article 13 – Personal data

Personal data collected is used only for processing orders, managing the customer relationship and sending marketing information where the customer has consented. In accordance with the General Data Protection Regulation (GDPR), the customer has the right to access, rectify, delete and port their data. Any request can be sent to nanathelabelcontact@gmail.com.

Article 14 – Intellectual property

All elements of the NANA the label website (texts, photographs, logo, visuals, graphics) are protected by intellectual property rights. Any reproduction or use without prior written permission is prohibited.

Article 15 – Force majeure

NANA the label cannot be held responsible for any delay or failure to perform resulting from an event of force majeure as defined by French law.

Article 16 – Governing law and disputes

These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing an amicable agreement, the French courts will have sole jurisdiction.